| Jeanne Audio provides warranty on the workmanship and materials of their products for a period of two (2) years from the original date of purchase. Warranty does not cover electrical or mechanical damage which has occurred due to the following: |
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Tubes are warranted for a period of 90 days from the original date of purchase. Suitable replacement tubes are available from Jeanne Audio at a nominal fee. Items submitted for Warranty are returned overseas to their place of manufacture for repair. Turn around may take up to 4 weeks (28 days) from the date of submission and every effort is made to ensure repairs are carried out within this time frame. In the event a Microphone cannot be repaired, a replacement unit will be issued at the sole discretion of Jeanne Audio. No responsibility is assumed for any incidental or random damage made to the microphone by the buyer. Warranty is not transferable across multiple owners. |
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| Claiming Warranty: |
In the event of repair or refurbishment, please contact us via email or by phone in order for us to provide you with a service center address. All Jeanne Audio products being returned for repair must include the following: - A copy of the proof of purchase receipt (Warranty will not be honoured without a copy of this receipt). - A note detailing any problems experienced with the unit. Please be as specific as possible noting any symptoms, frequency and\or any information relating to what operation\action was being carried out prior to the fault occurring. - A contact name, contact number\s and shipping address. Please ensure these details are correct so that we may contact you if required and to also ensure that the unit is returned the right address. |
